Frequently Asked Questions

M Top-up is a secure online system that enables anyone to instantly buy mobile Credit, Recharge, Load or Top Up for a prepaid Mobile Phone across the worldwide operators. Our customers use mtopup.co.uk to buy Mobile Airtime for either themselves or friends and family members overseas.

Create an account at mtopup.co.uk

  • Select ‘Register’ at the Top Right of the Page
  • Enter your Name, Mobile Number, email address and password
  • Click on ‘Register’ at the bottom right of the page.
  • A Verification Code will be sent directly to your email/Mobile.
  • Enter or copy/paste the OTP verification code in the relevant field on the account login screen. Please make sure to check your Spam / Junk filters in the unlikely event the verification code does not appear in your Inbox.

Go to mtopup.co.uk 

  • Send recharge
  • Select the Country.
  • Enter the Receiver Mobile Number.
  • Verify the Carrier.
  • Enter Package Type
  • Select the Top Up transaction amount
  • Enter the Sender Mobile Number
  • Review the order and complete payment using our secure online payment process.
  • A confirmation message will appear on your screen with details on your completed transaction.
  • A confirmation email and receipt will be sent to your email address.

NOTE: Recipients will also receive a transaction confirmation SMS message from their Mobile operator.

Login to mtopup.co.uk

  • Select the Country.
  • Enter the Phone Number.
  • Verify the Carrier.
  • Select the Top Up transaction amount.
  • Enter the payment details.
  • Review the order and complete payment using our secure online payment process.
  • A confirmation message will appear on your screen with the details of your completed transaction.
  • A confirmation email and receipt will be sent to your email address.

Please take the following steps to reset your account password:

  • Select ‘Login’ on the top right of the homepage menu bar.
  • Input your email address then click ‘Forgot Password?’
  • A screen will appear to enter your Email Address / User Name.
  • An email will be sent to your email address with a link to reset the account password.
  • Check your email and follow the instructions in the email to reset your account password and proceed further.

Log in to your mtopup.co.uk account using your email address and password.

  • Select ’My Account’.
  • Then select ‘Change Password on the left column.
  • The ‘Change Password’ screen will be displayed.
  • Enter the new password twice for confirmation, then click on ‘Change Password’.
  • Please ensure you have specified a valid email address.
  • Check your Spam / Junk email folder(s).
  • If you are still experiencing issues, please contact our Customer Support Team at https://mtopup.co.uk/

There are several convenient ways to contact customer support:

  • Go to mtopup.co.uk and use the green Support button on the lower right corner of the website. If the green button is labeled ‘Chat’, there is a live representative available. Otherwise the system will create a Support Ticket and you can send us a message for further action.
  • If you are logged into your mtopup.co.uk account select ‘Support’ then ‘Create New Ticket’ to create a new Support Ticket.
  • Send us an email at: mtopup.co.uk